
Always the Benefits!
From my new Online Series O-Biz 101. This is part 3
Perspiration:
Okay, to review… We have covered:
- Desperation - Finding a desperate buyer…(click the word link to go to that post)
- Inspiration - What you need to start successful…(click the word link to go to that post)
- and now Perspiration, the ability to work at something that may at first seem doomed to failure, to work hard, to be creative, and to follow through.
And that is why we are going to talk about selling light-bulbs to the Blind and Refrigerators to Eskimos. These two examples are often used as a joke because the average person would think only a fool would attempt such a thing – but look at the picture I have included. That was painted by Norman Rockwell back in the early Nineteen hundreds when a refrigerator was known as an “Ice-Box”. Now, Mr. Rockwell understood that if a man could sell such an item to Eskimos, he would indeed be an “Expert Salesman”.
Selling to anyone is hard work, but if you know how to do it, your perspiration will pay off.
There is a secret key so subtle that almost everyone misses it, even after it has been explained to them. Here is a little story example of Bob, the newbie computer salesman:
A little old lady comes into Super Giant Computers Emporium. She looks confused and lost as she slowly shuffles across the floor of the massive warehouse. Bob, seeing an opportunity to make a commission sale, moves up to the woman, a big smile plastered on his face.
“Hi, My name is Bob, May I help you Ma’am?”
“Well, I’m not sure. I would like to buy a computer so I can, um… oh, what is the word…so I can skate on the Inter-Webby thing?”
“You mean surf the Internet?”
“Right! so I can surf the InterWeb!”
“Well you are in luck Mame, come right over here. This is our Web-Blaster 5000 Desktop super computer. It has 50 gig on-board ram, is over-clocked to Ten Thousand Giga-Hertz and has dual quad-core technology. Buy it today with a HP all-in-one Printer, Scanner, Faxer, Copier, Wash-machine, and blender and we will throw in a free Blue-Tooth connectivity pak!”
“That sounds nice, Bobby, but I want a computer that can go on that web thingy so I can send a letter to my grand-daughter in college, whcih one does that?”
Bob looks puzzled…
Well at least Bob remembered to introduce himself, but do you see what happened here? Bob blasted the poor little old lady with a bunch of features – which were meaningless to her. He is not going to make any sales like this.
Now, lets look at the expert salesman Joe, who is selling the refrigerator to the Eskimos:
First Joe has built a relationship with the Eskimo family over the past several weeks, not trying to sell them something at first. He knows their names…
“Hello Eetok and Boofoo! And who is this little guy on your back? Ookpic? why that is a lovely name! and I see you brought your two sled dogs Frank and Pete. Well, this won’t take too long, I just wanted to point out to you both that necessity of having a refrigerator in your igloo. How many times has this happened to you: You want a cool refreshing glass of wales milk, but that darn bottle is frozen again. So you get the fire started and that takes twenty minutes, and then you start melting the milk over the fire, but you overheat it and now it is boiling hot, so you got to let it cool down. By the time you actually drink the stuff it is luke-warm and tastes burnt.”
Eetok and Boofoo eagerly shake their heads up and down, they know exactly what Joe means.
“Well, let me show you something… This little doozey has something called “temperature control” which means you will be able to keep your wales milk at a nice refreshing 45 degrees – perfect for drinking anytime! It does not matter how cold or hot it gets out there – your milk will stay at perfect drinking temperature for you and little Ookpic. Now notice this: This compartment is perfect for keeping all that wale blubber in during those four or five days where it gets to a blistering 50 degrees out and the flies are buzzing about. Just think – fresh blubber year round!”
The Eskimo’s are in wonder over the marvelous device and buy it on the spot. Joe goes on to become the salesman of the year, and the only know person to have sold a refrigerator to an Eskimo.
So what happened here? Well, quite simply Joe did the hard work of creating a relationship with the Eskimo family, learning about them and their lives – what things they needed, what hardships they faced.
Then Joe made a list of the benefits of a refrigerator. Obviously keeping things cold, which is the only one most people think of, was not going to be something the Eskimo family needed. But then Joe remembered that a refrigerator is actually a temperature controlled environment. It keeps things at a specific temperature no matter what is going on outside. Now he has a benefit that he can sell to the Eskimo family.
That is the key in sales – benefits. The old adage that “sell benefits, not features” is so very true. Bob tried to sell features to a lady he had just met and had not spent even a second attempting to find out what here needs were or what her hardship was. Because of that, he lost the sale.
So in Business there are plenty of things to keep the perspiration going – lots of work, but the most important work you will do is the selling the benefits of your product to a prospect you know and understand.
Do this, and you will become a Master Achiever!
Stay Thirsty my Friends!
David T. McKee
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PSS: So how would you sell a Light Bulb to the Blind? Put that in your comment. I will pick the three best comments and GIVE you a free bonus, my super collection of business, copywriting, swipe files, and hypnotic writing books. And maybe a special bonus for the first prize winner! Act now because I will be revealing the answer in my next post: Biz-Op 101, part 4: “Concentration”.
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